This week
is national customer service week and we’ll be focusing on a different element
of our customer service every day on Twitter and Facebook – but if you’re impatient you can see the whole lot
here, now…
Our
Customer Pledge
Our customer service is based on three core principles;
whatever the job we always strive to keep you safe, get the job done, and keep
you involved. This is all part of our customer pledge – find out a more on
our website.
Reporting
to us
Did you know you can report almost anything to us using Fix My Street? Fix My Street is quick, simple, and precise – every report is allocated to the right team quickly, 24/7, and generates a unique reference number so it can be tracked by anyone.
Did you know you can report almost anything to us using Fix My Street? Fix My Street is quick, simple, and precise – every report is allocated to the right team quickly, 24/7, and generates a unique reference number so it can be tracked by anyone.
Who you
gonna call?
However, in any emergency it’s best to phone us, and not try
to report online or via social media, or post (we really did get a letter about
a fallen tree once!). We can be reached 24/7 in an emergency on either 01296
382416 or 01296 486630 (out of hours). Emergencies are things like flooded
roads, fallen trees on roads or pavements, or serious and dangerous issues like
sinkholes. If you’re not sure what we’re responsible for then check out our
day-to-day maintenance page which details everything we take care of.
Finding out
about roadworks in your area
Did you know you can use an interactive
map on our website to find out about road works and closures in
Buckinghamshire (and beyond)? We’ve put together this 2 minute video guide to
show you how to use the map, and its many hidden talents…
We also publish a press release every Friday saying where we
will be doing resurfacing works across Buckinghamshire in the coming week. We
also put it on
our website, here.
Getting
communities involved
We work closely with elected county councillors in Buckinghamshire, as well as parishes, to find out local priorities and issues. We meet regularly via local area forums, working groups, conferences, as well as issuing briefings and information. This helps us shape our long term improvement programme every April.
We work closely with elected county councillors in Buckinghamshire, as well as parishes, to find out local priorities and issues. We meet regularly via local area forums, working groups, conferences, as well as issuing briefings and information. This helps us shape our long term improvement programme every April.
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| TfB Stakeholder Conference 2018 |
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| TfB Stakeholder Conference 2018 |
The most
important time of year for customer service: Winter!
Our winter maintenance will be starting soon! To round off
national customer service week we’re focusing on how TfB will be getting ready
for winter. Every day during the winter we issue daily gritting updates, so
drivers can know what to expect on the roads.
You can see the daily alerts on Twitter, Facebook, or on our winter
maintenance page on the county council website. We have loads of winter web
resources such as gritting maps where you can track our gritters, gritting
route maps – we salt 44% of the roads in Buckinghamshire – and road safety
advice. Read more on our
winter maintenance page.
